About Flagstaff Housing

Flagstaff Housing Authority was established in 1941, and its mission is to assist low-income families with safe, decent, and affordable housing opportunities as they strive to improve the quality of their lives. The Flagstaff Housing Authority is committed to operating in an efficient, ethical, and professional manner.

The Challenge

Flagstaff Housing Authority was using legacy software for their waitlist management, considered by many to be the industry standard. Despite its reputation as the industry standard, this software was plagued by issues which became untenable over time.

Support tickets were closed without resolution simply because it was a known problem. Broken features - like the ability to send a single letter to an applicant - remain unfixed after more than a year. And last but not least, the legacy software’s workflow forced Flagstaff to input thousands of applications across all of their programs by hand, wasting significant staff time in the process.

The Solution

Flagstaff Housing Authority now uses Haven Connect to manage the waitlists for all of their programs. They’ve used Haven Connect to improve their workflow and reduce their manual data entry by 95%.

Haven Connect’s easy to use communication platform allows Flagstaff to send individual and batch letters to applicants. And Haven Connect’s seamless integration with the USPS reduces staff workload and enables Flagstaff to communicate more effectively with their applicants.

Additionally, Haven Connect’s active feature development and customer support have become valued features for Flagstaff. Haven Connect's software has continued to improve over time, and the support team have been responsive with both Flagstaff’s staff and its applicants.